Unfortunately, my experience at Unique Auto Imports Dealership resulted in wasted hours of my time due to their misleading advertisements and inadequate inventory management. Wasted Time and Effort: As a car buyer, my time is valuable, and I expect a dealership to respect that. It was evident that their main concern was making a sale rather than addressing my concerns as a customer. When I expressed my disappointment and frustration about the unavailability of the advertised cars, they seemed disinterested and made no genuine effort to assist me in finding a suitable alternative. Unhelpful and Inattentive Staff: The staff members I interacted with during my visit displayed a lack of professionalism and customer service. Their inventory management system clearly needs improvement, as it failed to accurately reflect the actual availability of cars. It was a complete waste of my time and effort. On multiple occasions, I called ahead to confirm the availability of specific vehicles, only to arrive and find out that they were already sold or not present at the dealership. Unreliable Inventory Updates: Even the cars they claimed were available were not reliable options. This lack of transparency and honesty is simply unacceptable. It was a classic bait-and-switch tactic, designed to lure unsuspecting customers through deceptive means. However, upon arrival, I quickly realized that many of the advertised cars were not actually in stock. Here's why I would strongly caution against doing business with them:įalse Advertising: The dealership's advertisements showcased a wide range of appealing cars at competitive prices, enticing me to visit the showroom. The dealership's deceptive advertising practices were particularly infuriating, as they advertised cars that were simply not available. I recently had the displeasure of visiting Unique Auto Imports Dealership, and I must say that my experience was nothing short of frustrating and disappointing. 'Unique Price includes incentives and discounts that not all will qualify for please contact the dealer for complete details. Located in Dumfries, VA / 32 miles away from Ashburn, VA Thanks, All! AutoCheck Vehicle History Summary Love my new vehicle and will plan to visit Koons for future purchases. Yaz and his colleague on the finance team walked me through the various finance options and care packages and worked hard to get me a great deal in contrast to much higher interest on the market. He facilitated a great deal along with the sales director, answered all my questions, and was a great listener. My salesman, Andrew, was approachable, knowledgeable, and went the extra mile to help me narrow down to the Jeep Gladiator I ultimately chose. This was was 4th car purchase from Koons. I wrapped up several weeks of research with the visit and found Koons to have the best price as well as a competitive trade offer. Great overall experience working with the sales and finance teams at Koons Jeep of Tysons. Located in Vienna, VA / 14 miles away from Ashburn, VAĬertified Pre-Owned Warranty, 4WD, 19 Speakers, Apple CarPlay/Android Auto, Auto High-beam Headlights, Auto-dimming Rear-View mirror, Body Color/Plati.
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